Return Policy

At Moodme Beauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used cosmetics and skincare products
Items marked as final sale
Gift cards

How to Start a Return

To initiate a return, please contact us at hello@moodmebeauty.shop with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@moodmebeauty.shop.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.