Help & FAQ

Have questions? We've got answers! Browse our most frequently asked questions below. If you don't find what you're looking for, feel free to reach out at hello@moodmebeauty.shop.

Orders

How do I place an order?

Simply browse our store, add your favorite products to your cart, and proceed to checkout. We accept all major credit cards and Shop Pay.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at hello@moodmebeauty.shop if you need to make changes.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a qualifying amount. Check our shipping policy for current thresholds.

Products

Are your products cruelty-free?

Absolutely. All Moodme Beauty products are 100% cruelty-free and never tested on animals.

Are your products vegan and plant-based?

Yes! Our formulas are plant-based and free from harmful chemicals.

How do I find the right shade or product for me?

Check each product page for detailed descriptions and tips. Still unsure? Email us and we'll help you find your perfect match.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on unused, unopened items. Visit our Return Policy page for full details.

Still Need Help?

Contact us at hello@moodmebeauty.shop and we'll get back to you within 2 business days.